Privacy Policy

Background:

Gigantic Game Studio (“we,” “our,” or “us”) is dedicated to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. It also explains your rights under privacy laws such as GDPR, CCPA, COPPA, LGPD, and VCDPA.

Information About the Data Controller

Company Name: Gigantic Game Studio
Email for Privacy Concerns: privacy@giganticgamesstudio.com
Phone Number: +92 331 4165181

Data Protection Contact

Assigned Officer: Atif B
Officer Email: dpo@giganticgamesstudio.com
Officer Contact Number: +92 331 4165181

Types of Personal Data We Collect

Data Category Details
Unique Identifiers Includes email addresses, IP addresses, device IDs, and other online identifiers used to distinguish users.
Account & Purchase Info Covers advertising identifiers and in-app purchase history used for delivering services and support.
Engagement & Usage Data Information on how users interact with ads, app features, and navigation within our games.
Approximate Location General geolocation derived from IP addresses to help personalize user experience and comply with legal requirements.
Device & Technical Info Technical details such as device model, operating system version, network provider, and connectivity type.
Gameplay & Activity Tracks in-app actions, game progress, achievements, and other gameplay-related activity.

Children’s Data Collection

At Gigantic Game Studio, we take children’s privacy seriously. We collect only limited information necessary for the functionality and safety of our games designed for younger audiences. This includes:

  • Device-related data (such as IP address and device identifiers).
  • Broad location details (e.g., country or city-level data).
  • In-game behavior, preferences, and progress.

Purpose of Using Children’s Data

Children’s data is used strictly for the following reasons:

  • To enable gameplay mechanics and essential features of our apps.
  • To optimize game performance and enhance user experience.
  • To serve non-targeted, age-appropriate advertisements.
  • To meet regulatory obligations, such as obtaining parental consent where necessary.

Protection Against Public Disclosure

Our applications are built with children’s safety in mind. We do not provide open chat systems, forums, or social tools that would allow children to share their personal data publicly. Features such as leaderboards or any interactive elements are safeguarded and require verified parental consent before access is granted.

How We Use Personal Data

  • To deliver, manage, and enhance our games and services.
  • To tailor the gaming experience and deliver relevant content and ads.
  • To comply with global privacy regulations and requirements.

Data Sharing Practices

  • With trusted service providers for analytics, app hosting, and core features.
  • With advertising networks for serving appropriate advertisements.
  • With government authorities when disclosure is legally mandated.
  • Children’s Data: Shared only for functionality purposes with strict controls. Never sold or used for personalized advertising.

User Privacy Rights

At Gigantic Game Studio, we respect your rights to control your personal data. Depending on your location and applicable privacy laws, you may exercise the following rights:

Under the General Data Protection Regulation (GDPR)

  • Right to Access: You may request a copy of the personal data we store about you.
  • Right to Rectification: You can ask us to correct any inaccurate or incomplete information.
  • Right to Erasure: You may request the removal of your personal data from our systems.
  • Right to Restrict Processing: You have the right to limit how we use your data.
  • Right to Object: You can object to processing based on legitimate interests.
  • Right to Data Portability: You are entitled to receive your data in a transferable format.
  • Right to Lodge a Complaint: You may file a complaint with your local data protection authority.

Under the California Consumer Privacy Act (CCPA)

  • Right to Know: Access the types of personal data we collect, use, or share.
  • Right to Delete: Request the removal of your personal data.
  • Right to Opt-Out: Choose to opt out of the sale or sharing of your personal data for targeted advertising.
  • Right to Non-Discrimination: You will not be penalized for exercising your privacy rights.

Under the Brazilian General Data Protection Law (LGPD)

  • Right to Access: Request confirmation that your data is being processed.
  • Right to Correction: Ask for updates or corrections to outdated or incomplete data.
  • Right to Deletion: Request deletion of your personal data when applicable.

Opting Out of Data Sale and Targeted Advertising

You can control how your data is shared and used for ads by:

Data Retention

Gigantic Game Studio retains personal data only as long as it is needed to support our operations, improve our services, and comply with legal obligations. Once data is no longer required, we take steps to either securely delete or anonymize it.

Caregiver Rights Over a Child’s Data

We respect the rights of parents and legal guardians to control how their child’s personal data is used. Below are your rights and how to exercise them:

1. Right to Stop the Collection or Use of a Child’s Personal Information

If you wish to halt the collection or use of your child’s personal information, you can take the following steps:

  • Email Request: Send an email to privacy@giganticgamesstudio.com with the subject line “Stop Collection Request”. Include:
    • Your full name and your relationship to the child
    • Your child’s account username or ID used in the app
  • In-App Privacy Controls: If available, open the app, go to the “Privacy Controls” section, and select “Stop Data Collection”.

Verification: To ensure your request is authorized, we may ask you to verify your identity and relationship to the child.

Response Time: We will process your request within 30 days, unless legal obligations require us to retain specific information.

2. Right to Request Deletion of a Child’s Personal Information

Caregivers can ask us to delete all personal information associated with their child’s account by:

  • Emailing privacy@giganticgamesstudio.com with the subject line “Delete My Child’s Data Request”.
  • Providing your child’s username or in-app ID for identification.
  • Using the “Delete My Child’s Data” option in the in-app privacy settings (if available).

Once verified, we will remove the child’s data within 30 days, unless specific laws require us to retain it (e.g., for fraud protection).

3. Right to Review a Child’s Personal Information

If you want to see the personal data we have collected about your child, follow these steps:

  • Send an email to privacy@giganticgamesstudio.com with the subject line “Review My Child’s Data”.
  • Verify your identity and your relationship to the child.

After verification, we’ll provide a summary of:

  • The types of data collected
  • The reasons for collecting it
  • Any third parties with whom the data is shared

User Rights to File a Complaint

If you believe your data rights have been violated, you are entitled to file a complaint with your local data protection authority. For users in the European Union, this may include the European Data Protection Board or the relevant authority in your country.

Legal Grounds for Processing Personal Data

Gigantic Game Studio processes user data based on the following lawful bases:

  • Consent: When you opt-in for personalized ads or marketing communications.
  • Contractual Necessity: To deliver services and support as agreed.
  • Legal Compliance: To fulfill our obligations under applicable laws and regulations.
  • Legitimate Interests: To enhance our services, ensure app performance, and protect against fraud or misuse.

Third-Party Service Providers

We collaborate with third-party platforms for analytics, advertising, and user acquisition. These partners may collect and process data to serve personalized ads, optimize marketing, and improve game performance. Below are some of the partners we work with, you can review their privacy policies from their websites for more information:

  • DTExchange
  • AppsFlyer
  • AppLovin
  • Yandex
  • Chartboost
  • Facebook
  • Firebase
  • Google Analytics
  • IronSource
  • Mintegral
  • Pangle
  • Unity Ads
  • Vungle
  • ByteBrew
  • Google Admob

Crash Reporting

In the event of an application crash, we collect diagnostic data to identify and address issues affecting stability. This data is used solely for technical troubleshooting and may include:

  • Device make, model, and operating system version
  • App version and build details
  • Error logs from the crash event

This data may be shared with select service providers such as Firebase Crashlytics and Bugsnag to help diagnose and resolve issues efficiently.

Diagnostics Data

We collect diagnostic data to better understand how our apps perform in real-world environments. This includes:

  • App load and response times
  • Frequency and type of crashes
  • Device metrics like CPU usage and memory consumption

This information is gathered securely and used to improve app performance, user experience, and stability. It is shared only with our trusted diagnostics and analytics providers for improvement purposes.

Policy Changes

This policy may change without notice. Please review it periodically to stay updated.